Return and Refund Policy
Last updated: January 01, 2021
Thank you for shopping at Northeast Protection.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Northeast Protection, LLC, 1202 TROY SCHENECTADY RD, Bldg 3 Suite 103.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Northeast Protection, accessible from https://northeastprotection.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: email@example.com
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
1202 Troy Schenectady Rd. Bldg 3
Latham, NY 12110
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Purchase Terms of Agreement for Digital Products
The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment + Refund Policy For Digital Products
All transactions for purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as Capital ePay that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on https://northeastprotection.com/ are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy.
Northeast Protection, LLC reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.
Delivery of Goods and Services for Digital Products
If you do not receive the digital product link upon purchasing, you can immediately contact firstname.lastname@example.org with your transaction/payment details to ensure your product is delivered as soon as possible.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com